All Sales are Final
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Because we are an outlet store, all sales are final.
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No refunds, exchanges, or returns.
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Delivery fees are non-refundable.
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Customers are responsible for making sure items will fit through doorways, hallways, and inside their homes.
Order Changes
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Customers have 24 hours after purchase to contact us if they need to make changes to their order.
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Once an order is confirmed and placed with the manufacturer, no changes, cancellations, or modifications can be made.
Delivery
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Deliveries are handled by independent third-party companies.
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Missed deliveries may incur re-delivery charges.
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Standard setup includes basic assembly (beds, dining tables, mirrors). Additional fees apply for bunk beds or special requests.
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Orlando Furniture Outlet is not responsible for damages caused by third-party delivery companies or for accessibility issues (narrow doors, staircases, etc.).
Damages & Warranty
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All furniture comes with a 1-year manufacturer warranty that covers defects in materials or workmanship.
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Claims must follow the manufacturer’s warranty process and timelines.
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No cash refunds are offered; warranty claims are subject to repair, replacement, or credit at the manufacturer’s discretion.
Customer Responsibility
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Ensure clear and safe access for delivery teams.
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Inspect all items upon delivery and report any visible damages immediately.